Shipping and Delivery
All of our orders are shipped via Royal Mail and all orders placed before 4pm are dispatched same day, Monday to Friday. Any orders placed after 4pm or on Saturday/Sunday will be dispatched on the next working day.
Updated 24/04/20 – Royal Mail’s service is continuing to function normally and orders as being collected and delivered as usual. We have upgraded our shipping options and are now offering free Royal Mail 24 delivery on all orders over £30. Whilst this is normally a next working day service, some services are delayed as a result of the current situation and may take slightly longer. We can only apologise for the inconvenience if this is the case with your order.
We will update you with any changes as we receive them. Our website continues to function normally are able to take phone orders on 02920 372687.
Bank Holiday Weekend Postage Update
As Royal Mail are closed over the bank holidays, unfortunately, we are unable to dispatch any orders placed on Bank Holiday weekends until the next working day. We sincerely apologise for any inconvenience this may cause and hope you understand our hands are a little tied at this time. Although our phone lines will be closed over the bank holiday weekedns, we will be checking emails, so please contact us via [email protected] and we will do our best to get back to you ASAP. Many thanks.
Standard Delivery Options
The range of delivery services offered are displayed in the following table.
|Collect In Store*
COLLECTION FROM JAMES STREET CURRENTLY UNAVAILABLE
|Order will be ready for collection within 1 hour of placing from the Town Store in Bridge Street.
For collections from the Bay Store in James Street, please let us know by leaving a comment in the comments box at checkout. We will aim to have it ready within the hour if stock is available. If not, it will be ready by the morning of the following day.
|Royal Mail 24||Aim to deliver the next working day**, not tracked or recorded.||£20||£2.50
(Free for orders over £30)
|Royal Mail Tracked 24||Delivery in 1 working day** delivery for orders placed before 4pm. Fully tracked service.||£50||£3.90|
|Special Next Day Guaranteed||Guaranteed next working day** and includes additional insurance for orders placed before 4pm.||£500||£8.50|
|Special Delivery Saturday Guaranteed||Guaranteed by 1pm on Saturday for orders placed on a Friday before 4pm Only. For any other weekday please select Special Delivery Next Day Guaranteed.||£500||£11.00|
|International **** +||Location dependent||£250||£12.65 to EU++
For other destinations please contact us
*Please bring your confirmation email, payment card or proof of ID when using the collect in store service. We will not be able to hand over any goods without proof of purchase.
**Working days are defined as Monday – Friday excluding public and bank holidays. All orders placed on Saturday and Sunday will be processed and dispatched on the next working day, normally Monday excluding Bank Holidays. We request that orders are placed before 4pm UK time to ensure that delivery is sent out on the same working day. Orders placed after 4pm will be treated as having been placed on the next working day although we will endeavor to send out goods as quickly as possible following receipt of order. If you have an urgent requirement after 4pm please contact us.
***Please note all of our delivery services are covered in line with the insurance cover offered by Royal Mail dependent on which delivery option is chosen. More information can be found here. We recommend that you choose the delivery option that covers your order cost in full as we will only replace or refund goods up to value of the insurance listed in the table should something go wrong that is out of our control.
****Our International delivery service runs in line with the available Royal Mail international delivery service. The option of tracked, Signed for, and Tracked and signature services are dependent on the delivery destination. More info on the available International delivery services to specific locations can be found here (https://www.royalmail.com/personal/international-delivery/international-tracked-signed/coverage)
+ If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
++ As a result of the TPD regulations, cross border sales within to EU are now restricted to member states that permit cross border sales and registration. Unfortunately we are no longer able to offer international shipping to EU Member States that do no permit cross border sales. All possible destinations are available from the drop down menu at the cart. For further information please see the list of allowable EU member states here.
All domestic delivery options are only available in the UK Mainland. For any orders to UK Overseas Territories please select International Shipping as we are unfortunately unable to offer the same services in line with Royal Mail’s delivery options.
You should receive a confirmation email from us once your item has been shipped. Please do not hesitate to contact us at any time during the delivery process if you have any queries or questions about your order. If your order has not arrived within 2 working days of the expected delivery date or you require any further information regarding shipping or returns, please contact us here.
Order Cancellation, Returns & Refunds
All orders are covered under the Consumer Contracts Regulations and you have the option to cancel your unused order up to 14 calendar days following receipt of your items. Should you wish to cancel your order please do so via the order cancellation page at the earliest opportunity and quote your order number on all correspondence.
Please note we are unfortunately unable to accept any returns of e-liquid or drip tips for hygiene and health and safety reasons. Should the occasion arise where we have sent out the incorrect e-liquid we will happily send out a replacement upon confirmation of the incorrect product immediately at no additional cost to the purchaser.
For us to issue a refund or an exchange for any cancelled order the purchaser must return the goods unused, undamaged and in a saleable condition to us at the earliest opportunity and no longer than within 14 calendar days of cancellation. It is the purchaser’s responsibility to return the item(s) within the 14 calendar days and to pay for the cost of shipping for the return.
Once the returned goods have been received and are confirmed to be in an unused, undamaged and saleable condition we will happily refund the cost of the item(s) and the basic delivery cost. Please note we are not able to refund any additional delivery costs than the basic 2nd class shipping rate.
In the unfortunate event that your items prove to be faulty when received we request that you contact us prior to shipping any faulty items as we will do our best to understand the fault via email or other means and speed up the replacement process.
In the event that we require the faulty items to be returned to us then we request that this is done within 14 calendar days. Following receipt, should the items prove to be faulty, we will happily send out a replacement without charge and/or refund any reasonable cost you may have incurred when returning the faulty item(s) to us. We will also happily offer a refund in full for the cost of the item should this be the preferred option of the customer.
Pleas/e note that all of our batteries, chargers, tanks and mods have a 30 day warranty that covers electrical faults only. Damage to goods as a result of incorrect use or physical damage and wear and tear are not covered under this warranty./